Your local Network is responsible for fixing electricity outages and faults
The quickest way to check if there is a known outage in your area is to visit your local network’s outage page on their website. They will often show expected times to resolve issues too.
If an known outage doesn’t appear on your local network’s faults/outages page, the phone number to report an outage is listed by network below. These services operate 24/7.
The people who take these calls are outage specialists and are not able to assist with account related questions.
If you have a non-outage related question, send an email to email@example.com.
What Kind of outage do you have?
Not sure who your local Electricity network is?
Search the map to find out who your local lines company is.
If your local network doesn’t appear in the networks shown on this page, it means energyclubnz does not supply electricity to that network and that you are not a member with us.
If this is the case, you will need to visit your electricity retailer’s website to find out who to contact for an outage.