Your local Network is responsible for fixing electricity outages and faults

The quickest way to check if there is a known outage in your area is to visit your local network’s outage page on their website. They will often show expected times to resolve issues too.

If an known outage doesn’t appear on your local network’s faults/outages page, the phone number to report an outage is listed by network below. These services operate 24/7.

The people who take these calls are outage specialists and are not able to assist with account related questions.

If you have a non-outage related question, send an email to support@energyclubnz.com.


What Kind of outage do you have?

 

Electricity Outages

electricity
North Island

South Island

Gas Outages & Faults

gas
Piped Gas
 

Not sure who your local Electricity network is?

 

Electricity Outages - North Island

top-energy

Kaitaia, Kaikohe, Kerikeri and surrounds

Visit the Top Energy website

Call: 0800 867 363

northpower

Whangarei, Dargaville, Kaipara and surrounds

Visit the Northpower website

Call: 0800 10 40 40

vector

North Shore, Auckland and surrounding Auckland areas

Visit the Vector website

Call: 0508 832 867

counties-power

Papakura, Pukekohe and surrounds

Visit Counties Power website

Call: 0800 100 202

wel-network

Hamilton, Raglan and surrounds

Visit the WEL Networks website

Call: 0800 800 935

powerco

Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounds

Visit the Powerco website

Call: 0800 252 000

waipa-networks

Cambridge, Te Awamutu and surrounds

Visit the Waipa Networks website

Te Awamutu: 07 870 2000
Cambridge: 07 827 2000

unison

Rotorua, Taupo, Napier, Hastings and surrounds

Visit the Unison website

Call: 0800 286 476

horizon

Whakatane, Eastern Bay of Plenty and surrounds

Visit the Horizon Networks website

Call: 0800 252 000

eastland-network

Gisborne, Wairoa and the East Coast

Visit the Eastland Network website

Call: 0800 206 207

centralines

Waipukurau, Waipawa and surrounds

Visit the Centralines website

Call: 0800 667 693

electra

Levin, Paraparaumu, Kapiti coast and surrounds

Visit the Electra website

Call: 0800 567 876

wellington-electricity

Wellington, The Hutt and surrounds

Visit the Wellington Electricity website

Call: 0800 252 000

Electricity Outages - South Island

network-tasman

Wider Nelson and Tasman areas, excluding Nelson city

Visit the Network Tasman website

Call: 0800 508 100

mainpower

North Canterbury, Kaikoura and surrounds

Visit the Mainpower website

Call: 0508 60 70 80

orion

Christchurch, Rolleston, Banks Peninsula and surrounds

Visit the Orion website

Call: 0800 252 000

alpine-energy

Timaru, Tekapo, Pukaki, Twizel and South Canterbury surrounds

Visit the Alpine Energy website

Call: 0800 66 11 77

aurora-energy

Dunedin, Mosgiel, Queenstown, Wanaka, Cromwell and surrounds

Visit the Aurora Energy website

Call: 0800 252 000

the-power-company

Southland region, excluding Invercargill city and Bluff

Visit The Power Company website

Call: 0800 808 587

 

Gas Outages & Faults

vector-gas

Auckland

Call: 0800 252 000

first-gas

Waikato

Call: 0800 252 000

powerco-gas

Wellington and Palmerston North

Call: 0800 252 000

 

Find my local electricity network

Search the map to find out who your local lines company is.

If your local network doesn’t appear in the networks shown on this page, it means energyclubnz does not supply electricity to that network and that you are not a member with us.

If this is the case, you will need to visit your electricity retailer’s website to find out who to contact for an outage.